Terms of Service

Services at Your Work/Home: A person of at least 18 years of age must be present when services are provided by Ztekk. A Ztekk technician must receive full access to the product(s) to be serviced, access to your residence, your consent and cooperation to enter your residence or business, and a safe working environment, working space and electrical power. Services may be denied and a $129 cancellation charge will be assessed if a Ztekk technician arrives at the scheduled service time and determines that no adult is present or that the Ztekk technician does not reasonably have the appropriate access, cooperation, or safe working area. Ztekk may refrain from providing any services on the basis that the minimum system requirements are not met or the technical needs (including wiring or overcoming physical or technical barriers) or other requirements are unusual or extensive as reasonably determined by Ztekk.

Back-Up Your Data: Ztekk will NOT back up any data on your product unless you specifically request Ztekk to do so prior to the performance of any service for an additional fee. It is your responsibility to back-up the data, software, information or other files stored on your product, prior to requesting service from Ztekk.

Labor Warranty: Ztekk guarantees services provided to you at your home or business for 30 days; however, for repairs necessitated by a virus or spyware, the 30-day warranty is only valid if the antivirus and antispyware protection for your product is installed or updated during the repair or before you again connect to the Internet. If there is a problem with the service provided to you by Ztekk and if you notify us at 256-542-1713 within the 30-day time period, Ztekk will work to remedy your original problem quickly and at no additional cost.

Remote Support: Ztekk may use tools it deems necessary to repair your computer, such as remote access to your computer.

Ztekk Computers Software: Ztekk may install software on your computer that allows you to obtain additional technology services.

EULAs: For software installations, Ztekk may accept End User License Agreements on your behalf.

Product Pick-Up by Ztekk: If Ztekk picks up your product for the purpose of performing a requested service(s) at a Ztekk location and any damage or loss occurs with respect to your product while in Ztekk's possession or control, regardless of causation or fault, you are only entitled to replacement of the product.

Limitation of Remedy: To the extent permitted by law, you agree that Ztekk's total liability for damages related to its services is limited to the total amount you pay for the services, and you release Ztekk from liability for any indirect, incidental, special, or consequential damages. ZTEKK IS NOT LIABLE FOR LOSS, ALTERATION, OR CORRUPTION OF ANY DATA OR LOSS OF ANY MEDIA FROM YOUR PRODUCT.

Systems Built by Ztekk:

All new systems built by Ztekk Computers and Services carry a one year warranty from the date on the invoice.

Warranty does not cover virus and spyware removal.

Warranty does not cover third party software, parts or any other changes made by the customer.

Used/Refurbished parts or systems are sold as is unless otherwise noted.

The customer is responsible for maintaining proper backup procedures.

If we backup your data, we will keep it on our server for 30 days only.

Our warranty does not cover acts of God (flood, tornado damage, fire, etc.) nor damage from mistreatment.

All items require a receipt for any refund.

No refunds after 7 days.

Any products that were sold with a factory seal must be returned with the factory seal unbroken.

If the factory seal is broken and returned for a refund, a 25% restocking fee will be deducted from the total refund.

 

*This page is subject to be updated without notice. It is the customers responsibility to ensure they have read and agree to the Terms of Service as presented on this page. The technician will operate within the most recent Terms of Service as of the date of the scheduled appointment or invoice date.

Effective: 17 December 2010